Impact Marine Group Service Policies

TO SERVICE YOUR VESSEL EFFECTIVELY, WE ASK THAT YOU:

• Leave your keys in the ignition
• Provide us with your current engine hours
• Please cover your boat.  If it is not covered when you leave, we will assume you prefer it uncovered
• To keep your labor costs down remove inflated tubes or excess personal items before your drop off your vessel. Technicians need to get into multiple compartments and if the tech needs to remove personal items this will increase your labor time.
• If your boat is outside our gate, we will pull the trailer pin as an anti-theft precaution. Always check this before you leave.
• We are not responsible for accessories, cupholders, locks, chalks, extra keys, or remotes. Please take these home.
• Invoices must be paid before boat can be released.
• Vessels need to be picked up within 3 days of notification of completion.  Our lot space is limited therefore, Impact reserves the right to charge a daily $25 storage fee.
• Parts over $300 or non-returnable parts will require a deposit.  This deposit is nonrefundable.
• Any service performed remotely must be paid for in advance.  
  
• Mobile fees** will be added to any off-site services.
• Complementary Boat Ramp pick-up is available at Charleston Park and Young Deer Park Ramps ONLY.  All other pickups will incur a mobile fee.
• Pontoon Trailer rental is $125.  Godfrey customers who purchased their boat from Impact have free Pontoon Trailer rental for one year from date of purchase.
• Impact Marine Group has ONE universal trailer available for customer repairs or transport of customer vessels.  We will make every attempt to accommodate your vessel, but some jobs take longer than expected.  It is a good idea to create your own backup plan, for use of another trailer.
• Impact CANNOT keep your boat inside.  The inside service bays are for Work In-Progress, not storage.

We stand behind our work, if you feel an issue was not fully resolved, please contact us within 3 days /72 hours of pick-up to schedule a time to bring it back*** 

Basic Disclaimers:

***This does not include dead batteries, additional items that were not included on the original work order, additional broken parts, ect.  We will do everything we can to resolve your concerns. But many times, replacing one part can cause another to fail. If you would like examples, please ask and we are happy to discuss.

** mobile fees are $175 per trip.  Impact reserves the right to charge additional fees if necessary.   i.e., wrong address, vessel is not ready, customer is unreachable, keys not with boat, excess walk to the dock or access to vessel etc.

* Reasonable amount of time.  Due to current supply chain issues, inventory shortages, labor issues, employee health and other pandemic related issues we cannot commit to a definitive completion date.  We understand your time on the water with your family and friends is valuable. We will do everything we can complete your repair quickly

DRAIN PLUGS

Impact Marine Groups policy is to REMOVE all drain plugs while the vessel is here for service.
Always check your plug before you launch your boat.

The drain plug will be placed in either
- The drivers cup holder

- The stern cup holder

Scheduling Your Services

- Call to schedule an appointment 770-881-7808 ext 103 & 105
- Online impactmarinegroup.com and complete the Online Service Request form. 
- A member of our Service team will call you to schedule an appointment
- Provide Contact information you check regularly (phone/email/text)
- Respond quickly to Approval or Decline repair
- Provide Deposits when required, this will ensure we get your parts faster
- Text- Text us at 770-881-7808 Provide us with year make and model of your boat and what needs to be addressed.  We will CALL you back to schedule an appointment.

How to Communicate with our Team
- Online Service Request Form Impactmarinegroup.com > Marine Service tab> Online Service Request available 24/7. This form is submitted directly to our Service Team, who will call you to schedule an appointment
- Service questions  TK@impactmarinegroup.com
- Phone   770-881-7808
- Service Advisor EXT 103 TK

Paying Your Invoice
- Cash, Credit card at the time of pick up or you can call in with the number
- Online payment link “Text Request” can be emailed to you along with your invoice (payment link available 24/7)
- We cannot accept checks